FAQs

WHAT ARE THE PAYMENT METHODS?

We have the following payment methods:

Debit/Credit Card

You can pay with your Visa, Visa Electron, Maestro and Mastercard cards through the secure payment gateway stripe.
The system does not accept prepaid cards.

PayPal

You can pay through your paypal account.

Bizum

You can make a deposit to the mobile number provided from your online banking or from your mobile phone.

In concept you will have to indicate the order number.

If 3 business days pass and we have not received payment, the order will be cancelled.

Phone: 619772293

Bank Transfer

You can make a deposit to the account number provided to you.

If the payment method used is bank transfer, before starting any process of managing or reserving items, we will wait for our accounting department to inform us that the transfer amount with the order reference has been received, at which time we will review the stock of the product and inform you of the start of the management of your order.

If 3 business days pass and we have not received payment, the order will be cancelled.

The payment will be made to the following account number:

Adriana Maria Garcia-Correa Toledo:

• Bank: Santander
• Account number: 0049 4307 0724 9008 4780
• IBAN: ES87

WHAT ARE THE TERMS OF USE?

• PRODUCTS. All our products are brand new. The color, size and texture will be detailed in the description, if you have any questions about the color or size, please contact us. Generally, cosmetic products do not include a manual, only some utensils, accessories and devices will include a manual.

• PRICES. Prices include IGIC, but do not include shipping costs.

• PURCHASE PROCESS. You can browse our store and add the products you prefer to your basket. You can access the basket at any time to modify or delete a product or quantity. To complete the purchase you must be registered on our website http://www.clickregala.com . Right of withdrawal: The user has 14 calendar days to exercise this right, without having to justify the decision and without any penalty. Once this period has passed, this right is cancelled. The user who exercises this right must pay the costs of returning the goods and they must be in the same condition as when they were delivered.

• SHIPPING AND RETURNS. Please see the Shipping and Returns section two boxes above for details.
• PAY. Please see the Payments section (a box above) for details.
• WARRANTY AND RETURNS. In the event of a defective product, we will proceed to repair, replace, reduce the price or terminate the contract, procedures that will be free for the consumer and user. The seller is responsible for any lack of conformity that becomes apparent within a period of two years from delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it. In this regard, the costs of returning or replacing the products must be borne by the seller, who by law is responsible for any lack of conformity. It is noted that these guarantees will be applied taking into account the nature of the products sold. Our electrical products have the following guarantees: Guarantee of origin: If at the time of receiving your product it is found to be defective, it will be replaced. Please contact us as soon as possible to process the change of the product from our "contact" section on the main page of our online store and you will receive the relevant instructions to make said return. We will not process any returns if you have not previously contacted us through the “contact” section of our website so that we can be aware of the defective product, authorise its return and assign you a return number. Pack the product in a sealed and perfectly conditioned package, so that it is not damaged during transport. Do not use adhesive tape or write directly on the original packaging of the product. It is essential that you write your return number on the outside of the package and that you attach a copy of the purchase invoice to it. We will send the transport agency to collect the package and, once the product has been inspected and the defect has been verified, a new product will be sent to the customer as soon as possible. Otherwise (that is, if the product does not present any anomaly) the customer will receive the same product again. Manufacturer's guarantee. All our products enjoy a two-year limited manufacturer's guarantee and the user must inform the seller of the lack of conformity within two months of becoming aware of it. In the event of a breakdown, we recommend that you go to the brand's official technical service (SAT). There is an official SAT in almost all cities and you can find out their address by calling the brand's customer service number. If you prefer, you can also send us the product and we will take care of sending it to the corresponding official SAT. In this case, the shipping costs to our address, as well as the return shipping to your home, will be at your expense. The defective product will be sent to the brand's official SAT, and our company will not be responsible for the time it may take for the official SAT to return the repaired product. Before sending us your item, you must contact us so that we have proof of the shipment and authorise its return. Pack the product in a sealed and perfectly conditioned package so that it does not suffer damage during transport. Include a brief description of what is wrong with the product, as well as the purchase invoice. Important: Any manipulation or repair carried out by unauthorised personnel will invalidate the warranty. Always go to an official SAT of the brand. Incorrect product. If the product delivered does not match the one requested in the order, you must notify us immediately. Contact us through the contact section of our website and we will process your incident as soon as possible.