FAQs

DO YOU OFFER FREE SHIPPING?

Shipping costs will be FREE for orders over €35.

ORDER DELIVERY TIME?

Order preparation time: 24/48 working hours. Delivery time is 24-72 working hours from the time the order is sent and you will be notified by email.

Departure days will be from Monday to Friday inclusive, except for public holidays and the days before them.

Shipping costs will be FREE for orders whose amount exceeds 30 euros.

If there is any delay or delay in delivery due to causes attributable to the courier companies, our company will be exempt from all liability.

If for any reason beyond our company's control the package cannot be delivered and is returned to us, the customer will be responsible for the costs incurred for the return shipping cost.

DO YOU HAVE A MONEY BACK GUARANTEE?

The customer has 14 calendar days from the date of delivery to withdraw from any product without giving any reason.

The product must be in the same condition in which it was delivered; in its original packaging, without having been manipulated and in perfect condition.

Shipping costs arising from the return will be borne by the customer, provided that the reason for the return is not because the product is defective or in poor condition.

Click&Regala makes every effort to deliver products in optimal condition.

If you receive a defective product, you must contact the customer service department via email at info@clickregala.com detailing the problem and providing invoice details and photographs of the damaged product.

If our department considers that the product has not been handled carelessly or subjected to harmful conditions, the product will be replaced with an identical one or refunded. This procedure will be free for the customer.